Customer Service Training at Dental Practices

You and your team’s training may be truly impeccable, but it won’t matter in the end to patients if your level of customer service is lacking. It’s like the old saying goes: people don’t always remember exactly what you did or what you said to them, but they will always remember how you made them feel. That’s why Charlotte places such a high level of importance of quality customer service training.

Being able to make each patient who walks through the front door feel welcomed and well cared for during every interaction with your team members is harder than it sounds, but CLC Dental Consulting is here to help. We’ll start by working with your staff to determine a vision of how they want the ideal patient experience to be like and then rehearsing with them to achieve that image. Our goal is to give them the foundation they need to both practice this approach daily and teach it to all new hires so that everyone can assist patients clearly, compassionately, and effectively in your office.